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Reimagining the Customer Experience Lifecycle
Over the past few years, brands have focused on encouraging customers to purchase products and services through mobile...
The Emergence of ‘Always On’ Experiences
The onset of COVID-19 increased internet usage significantly, with a rise of 40% to 100% compared to pre-lockdown...
Why an Adaptive Mindset Is the Key to Navigating Uncertainty
If you want to grow your business during uncertain times, you need to navigate the difficulties associated with...
5-steps in integrating data and analysis for marketing success
During this crisis, Now is the time to update—the 5-Steps Integrating Data and Analysis for Marketing Success to Drive...
Will the real Uber please stand up?
Can CX offset inflated valuations as Uber’s market cap drops and WeWork IPO valuation continues to fall? Is it the...